Secure IVR Payment Solutions

Automated, PCI-compliant phone payments that reduce costs and enhance security. Transform your phone payment process with our secure, automated IVR solutions.

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Transform Your Phone Payment Process

IVR payment solutions automate telephone payments, allowing customers to pay 24/7 without agent assistance. The system uses voice prompts and touchtone inputs to guide customers through a secure payment process, significantly reducing operational costs while enhancing security and compliance.

For businesses using 3CX phone systems, our IVR payment solutions integrate directly with your existing telephony infrastructure, providing automated payment collection that works seamlessly with your current setup while maintaining full PCI compliance.

Automated Payment Collection

Enable customers to make payments at any time without agent assistance, reducing staffing costs while maintaining service quality.

Enhanced Compliance

Reduce PCI DSS scope with our secure payment architecture, eliminating card data from your call center environment.

Seamless Integration

Integrates with your existing telephony system, CRM, payment processors, and other business systems for streamlined operations.

Scalable Architecture

Handles unlimited call volumes with consistent performance, adapting to seasonal fluctuations without service degradation.

How IVR Payment Solutions Work

Secure, automated payment processing that protects sensitive card data

Customer Initiates Payment

Customer calls your payment line and is guided through an automated payment process.

Secure Data Collection

DTMF masking secures card entry, ensuring card details never reach your environment.

Payment Processing

Transaction is securely processed, and confirmation is provided to the customer.

Key Features

Comprehensive capabilities that streamline phone payments

24/7 Payment Availability

Allow customers to make payments any time of day or night, even outside business hours.

DTMF Masking Technology

Secure card entry with dual-tone multi-frequency masking that protects sensitive data.

Flexible Payment Options

Support for credit cards, debit cards, and other payment methods to accommodate customer preferences.

Real-time Reporting

Comprehensive dashboard with transaction data, success rates, and payment analytics.

Multi-language Support

Provide payment services in multiple languages to accommodate diverse customer bases.

Customizable Call Flows

Tailor the payment process to match your brand voice and specific business requirements.

Agent-Assisted Option

Optional hybrid model where agents can assist customers but are removed during card data entry.

Payment Confirmation

Multiple confirmation options including voice, email, and SMS notifications.

Seamless Integrations

Connect with CRM, ERP, billing systems, and payment processors for streamlined operations.

Simplify PCI DSS Compliance

Reduce compliance scope and complexity with our secure architecture

PCI DSS Level 1

Our solutions are built on infrastructure that meets the highest level of PCI compliance standards, ensuring maximum security for your customers' payment data.

Reduce compliance scope to SAQ A

Eliminate card data from your environment

Reduce compliance audit costs by up to 80%

Simplified annual assessment process

Compliance Comparison

Requirement	Without Paytia	With Paytia IVR
PCI Self-Assessment	SAQ D (329 questions)	SAQ A (22 questions)
Network Security	Extensive Requirements	Minimal Requirements
Call Recording Restrictions	Complex & Risky	No Restrictions
Staff Training Requirements	Extensive	Minimal

Frequently Asked Questions

Common questions about our IVR payment solutions

An IVR (Interactive Voice Response) payment solution is a secure, automated system that allows customers to make payments over the phone without agent assistance. The system uses voice prompts and keypad inputs to guide customers through the payment process, collecting card details securely while maintaining PCI DSS compliance.

DTMF (Dual-Tone Multi-Frequency) masking technology intercepts the touchtone signals when customers enter their card details on their phone keypad. These tones are replaced with flat tones, ensuring that sensitive card data never reaches your call center environment or recordings. This significantly reduces your PCI DSS compliance scope and protects customer card data from potential breaches.

Yes, Paytia's IVR payment solutions are designed to integrate seamlessly with your existing systems including CRM platforms, payment processors, telephony systems, and ERP software. Our solutions utilize standard API connections and can be customized to match your specific integration requirements, ensuring minimal disruption to your operations during implementation.

Paytia's IVR payment solutions can typically be implemented within 2-4 weeks, depending on the complexity of your requirements and integrations. Our standard implementation includes integration with your existing telephony system, payment gateway configuration, call flow design, and comprehensive testing. For organizations with urgent needs, we also offer expedited implementation services that can reduce this timeframe to as little as 5-7 business days.

By implementing Paytia's IVR payment solution, your organization can typically qualify for the simplest form of PCI DSS compliance - SAQ A (Self-Assessment Questionnaire A). This drastically reduces your compliance burden compared to the comprehensive SAQ D that would otherwise be required for organizations handling card data directly. Our solutions ensure that card data never enters your environment, significantly simplifying your compliance requirements and reducing associated costs.

Yes, our IVR payment solutions offer flexible configuration options. You can choose fully automated payments where no agent is involved, or an agent-assisted model where the agent remains on the call but is removed from the payment process when sensitive data is being entered. This hybrid approach maintains the personal touch of agent interaction while ensuring security and compliance during the actual payment.

No, our IVR payment solutions are built on a scalable infrastructure that can handle virtually unlimited transaction volumes. Whether you're processing dozens or thousands of payments daily, the system will maintain consistent performance and reliability. Additionally, the solution can scale up or down based on your seasonal needs without requiring hardware modifications or complex reconfigurations.

Our IVR payment system offers multiple confirmation options. Customers can receive immediate verbal confirmation during the call, along with a unique confirmation number. Additionally, they can opt to receive a confirmation email or SMS message. The system also supports integration with your existing customer notification systems to ensure a seamless experience aligned with your current business processes.

Ready to Transform Your Phone Payments?

Join hundreds of organizations that have simplified compliance, reduced costs, and improved security with Paytia's IVR payment solutions.

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